Terms of service

Terms of Service

Welcome to Luma Living. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, you may not use our website or services.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence

  • You are legally capable of entering into binding contracts

  • You will not use our products or services for any illegal or unauthorised purpose

We reserve the right to refuse service to anyone for any reason at any time, in accordance with applicable law.

2. Online Store Terms

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without written permission

  • Transmit any viruses, malware, or destructive code

  • Interfere with the security or operation of the website

Any breach of these Terms may result in immediate termination of your access to our services.

3. Product Information & Availability

We make every effort to display product descriptions, pricing, and images accurately. However:

  • Colours and appearance may vary depending on your device

  • Product availability is not guaranteed

  • We reserve the right to discontinue or limit quantities of any product

All descriptions and pricing are subject to change without notice.

4. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to:

  • Modify prices at any time

  • Correct pricing errors or inaccuracies

  • Cancel orders if incorrect pricing has been applied

Payment must be received in full before orders are dispatched.

5. Orders & Cancellations

We reserve the right to refuse or cancel any order, including but not limited to:

  • Suspected fraud

  • Incorrect pricing

  • Stock limitations

If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery

Shipping times provided are estimates only and not guaranteed.
Luma Living is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.
Please review that policy carefully before making a purchase.

8. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current.
Content is provided for general information only and should not be relied upon as the sole basis for decisions.

9. Third-Party Services & Links

Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of any third-party sites.

Use of third-party services is at your own risk.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Luma Living and is protected by intellectual property laws.

You may not use our content without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Luma Living shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits your statutory rights under UK consumer law.

12. Indemnification

You agree to indemnify and hold harmless Luma Living from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14. Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time.
Changes will take effect immediately upon posting on this page.

It is your responsibility to review these Terms periodically.

15. Contact Information

For questions about these Terms of Service, please contact us through the Contact Page.