Terms of service

Last updated: 3 September 2026

Welcome to Luma Living. These Terms of Service (“Terms”) govern your use of lumaliving.net and any purchase you make from us. By browsing this site or placing an order, you agree to be bound by these Terms. Please read them carefully, and in particular the sections on product variation, electrical items and wall-mounted items, which affect how you should use what you buy.

These Terms should be read together with our Shipping Policy, Refund & Returns Policy and Privacy Policy, which all form part of them.

1. Who We Are

Luma Living is an online retailer of home decor, lighting and living accessories, operated as a sole trader based in the United Kingdom. Our business address is Tara, Strathaven, South Lanarkshire, ML10 6QF, United Kingdom. You can reach us at lumalivinghome@gmail.com or through our Contact page.

2. Using This Site

By using this website you confirm that you are at least 18 years old, or the age of majority where you live, and legally capable of entering into a binding contract. You agree not to:

  • Reproduce, duplicate, copy, scrape, resell or exploit any part of the site without our written permission;
  • Transmit viruses, malware or any destructive code;
  • Interfere with the security, integrity or operation of the site;
  • Use the site or our products for any unlawful or unauthorised purpose.

We may refuse service, close accounts or cancel orders where we reasonably believe these Terms have been breached, in accordance with applicable law.

3. How a Contract Is Formed

Placing an order is an offer to buy. Our order confirmation email acknowledges that we have received your order — it does not create a contract. A contract is formed only when we send you a dispatch confirmation, and it covers only the items listed in that confirmation.

We may decline or cancel an order before dispatch if the item is unavailable, if there has been a pricing or description error, if we suspect fraud or unauthorised payment, if the order breaches these Terms, or if we cannot deliver to your address. If we cancel after payment, we refund you in full.

4. Products, Descriptions & Natural Variation

We work hard to describe and photograph our products accurately. However, our range includes ceramics, glass, stone, resin, wood, rattan, seagrass, metal and textiles, and you should expect some variation:

  • Colour and finish may appear different on your screen than in person, depending on your device, browser and screen settings. Colour is not a defect.
  • Handmade and natural materials — ceramic glazes, terracotta, woven seagrass and rattan, wood grain, cement and stone finishes — vary from piece to piece. Slight differences in tone, texture, grain, marking and finish are inherent to the material and are part of the character of the item, not a fault.
  • Dimensions are given as a guide and are measured by hand. Please allow a small tolerance, and always measure your own space before ordering, particularly for mirrors, clocks, floor vases, pendant lights and storage.
  • Styling props shown in photographs — flowers, foliage, books, bulbs, furniture and accessories — are for illustration only and are not included unless expressly stated in the product description.
  • Packaging may vary between deliveries, and minor design or component updates may be made by us without notice provided they do not materially affect quality or function.

Where an item is sold as a set, pair or multi-pack, the quantity included is stated in the product title or description. Please check it before ordering.

5. Availability

All products are subject to availability. We may withdraw, discontinue or limit the quantity of any product at any time. If an item becomes unavailable after you order, we will contact you and offer a replacement or a full refund.

6. Pricing & Payment

All prices are shown in GBP (£). Luma Living is not currently registered for VAT, so no VAT is charged on our sales and no VAT element is included in our prices — the price shown against a product is the total price payable for that item. Delivery charges are shown separately at checkout before you pay.

  • We may change prices at any time, but changes do not affect orders we have already accepted.
  • Despite our best efforts, an item may occasionally be mispriced. Where the correct price is higher than the listed price, we will contact you before dispatch to ask whether you wish to proceed at the correct price or cancel. Where a price is obviously and unmistakably wrong and the error could reasonably have been recognised, we are not obliged to supply at that price.
  • Payment must be received in full and cleared before dispatch. Payments are processed by our payment providers; we do not store your full card details.
  • You confirm that the payment method you use is your own, or that you have permission to use it.

7. Promotions & Discount Codes

Discount codes and promotions are subject to their own terms, cannot be used in conjunction with other offers unless stated, apply only while stocks last, have no cash value, and may be withdrawn or amended at any time. A code must be applied at checkout — we cannot apply it retrospectively.

8. Delivery, Risk & Ownership

Delivery is governed by our Shipping Policy. Delivery times are estimates and are not guaranteed. Orders may be dispatched in more than one parcel and may arrive on different days.

Risk in the goods passes to you when they are delivered to the address you gave us, or to a safe place, neighbour or collection point at your instruction. Ownership passes to you when we have received payment in full.

9. Electrical Products — Important Safety Terms

A substantial part of our range is lighting and electrical homeware. By purchasing these items you accept the following:

  • Products are supplied for indoor, domestic use only unless the product description expressly states otherwise. They are not rated for outdoor, bathroom zone, commercial or industrial use unless stated.
  • Electrical items are supplied for use on the UK mains supply (230V, 50Hz). Check the product description and the item itself before use. Where an item is supplied with a plug or adaptor, only use the one supplied or a suitably rated UK-standard alternative. Never force a non-UK plug into a UK socket, and never use an item with a damaged plug, cable or housing.
  • Mains-wired fittings — including ceiling lights, pendant lights, chandeliers and hard-wired wall lights — must be installed by a suitably qualified or competent electrician, in accordance with BS 7671 and any applicable building regulations. Isolate the supply before any work. Never attempt installation yourself unless you are competent to do so.
  • Bulbs are not included unless expressly stated. Always observe the maximum wattage, bulb type and cap fitting shown on the product or its instructions. Do not exceed the stated wattage, and do not fit a bulb type the fitting is not rated for.
  • Integrated LED fittings, where the LED is not user-replaceable, are stated as such. Dimmer compatibility varies; where a fitting is not stated to be dimmable, do not use it with a dimmer switch.
  • Batteries and rechargeable cells are not included unless stated. Use the correct type, do not mix old and new or different types, observe polarity, do not attempt to recharge non-rechargeable batteries, and remove batteries from items not in use.
  • Heat-producing items, including candle warmer lamps, must never be left unattended in use, must be placed on a stable heat-resistant surface, and must be kept clear of curtains, textiles and other flammable materials and out of the reach of children and pets.
  • Follow all instructions and safety information supplied with the product. We cannot accept liability for loss or damage arising from installation or use that does not follow those instructions or these Terms.

10. Wall-Mounted & Assembled Items

Mirrors, wall clocks, wall shelves, wall lights and similar items are mounted at your own risk:

  • Any fixings supplied are generic and are not suitable for every wall type. Plasterboard, lath and plaster, tile, dot-and-dab and hollow walls all require appropriate specialist fixings, which you must source separately.
  • Always check for concealed cables, pipes and structural members before drilling, and observe the item’s weight and the load rating of your chosen fixings.
  • Heavy items such as large mirrors and oversized clocks should be fitted by a competent person, and by two people where the weight requires it.
  • Shelving load capacities, where stated, must not be exceeded. Where no capacity is stated, treat the item as decorative rather than structural.
  • We are not liable for damage to walls, decoration or property, or for injury, arising from installation, incorrect fixings or exceeding load limits.

11. Glass, Ceramic & Fragile Items

Glass, mirrored, ceramic, porcelain and resin items are fragile. Unpack them carefully on a soft surface, keep them away from the edges of shelves and surfaces, and secure taller pieces such as floor vases where children or pets are present. Broken glass and ceramic should be handled with care and disposed of safely. These items are decorative and are not toys.

12. Food-Contact Items & Care

Dinnerware, glass jars, canisters, utensil holders and similar items are suitable for food contact only as described on the product page. Dishwasher, microwave, oven and freezer suitability applies only where expressly stated — where it is not, hand wash only and do not heat. Wash before first use. Do not use any item that is chipped, cracked or crazed. Wooden and bamboo items should be hand washed and dried, never soaked or put through a dishwasher.

13. Intended Use & Supervision

All products are sold for ordinary domestic decorative and household use. They are not toys and are not intended for use by children. Keep small parts, batteries, cords and cables out of the reach of children and pets, and be aware of cord and cable strangulation risks near cots, beds and play areas. Products are not intended for commercial, structural, medical or safety-critical use.

14. Recycling & Disposal (WEEE and Batteries)

Electrical and electronic products and batteries should not be disposed of in your household waste at the end of their life. Please recycle them at your local authority recycling centre or another approved collection point. Under the UK WEEE Regulations we support the collection and recycling of old electrical goods; contact us if you would like details of your take-back options when purchasing a comparable new item from us.

15. Accuracy of Site Content

Content on this site is provided for general information. While we take care to keep it accurate and current, we do not warrant that it is complete, error-free or up to date, and it should not be relied on as the sole basis for a decision. We may correct errors and update content at any time without notice.

16. Reviews & Content You Submit

If you submit a review, photograph, comment or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with our business. You confirm the content is your own, is accurate, and does not infringe anyone’s rights or contain unlawful, offensive or misleading material. We may edit, decline or remove submitted content at our discretion.

17. Third-Party Services & Links

This site may link to or integrate third-party websites and services. We are not responsible for their content, policies or practices, and use of them is at your own risk. Their inclusion is not an endorsement.

18. Intellectual Property

All content on this site — text, photography, graphics, logos, layout and design — is owned by or licensed to Luma Living and is protected by intellectual property law. You may not copy, reproduce, distribute or use it commercially without our prior written consent.

19. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law:

  • We are not liable for losses that were not foreseeable to both parties when the contract was formed;
  • We are not liable for losses arising from your failure to follow the product instructions, safety information or these Terms — including improper installation, wiring by an unqualified person, use of unsuitable fixings, exceeding wattage or load limits, or use of an item outdoors or in a setting it is not rated for;
  • We are not liable for business losses; our products are supplied for private and domestic use, and we have no liability for loss of profit, loss of business, business interruption or loss of business opportunity;
  • Our total liability in connection with any order is limited to the amount you paid for that order, except where the law provides otherwise.

20. Indemnity

You agree to indemnify and hold harmless Luma Living from any claim or demand arising from your breach of these Terms or your violation of any law or third-party right. This does not apply to consumers acting outside the course of a business, whose liability is limited to that provided by law.

21. Events Outside Our Control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including carrier and supply chain disruption, extreme weather, fire, flood, epidemic, industrial action, failure of utilities or telecommunications networks, customs or regulatory action, or acts of government. If such an event occurs we will contact you and, if the delay is substantial, you may cancel and receive a full refund.

22. Severability & Waiver

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remainder will continue in force. Our failure to enforce any right is not a waiver of it.

23. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order. Changes take effect when posted on this page, and we recommend reviewing them periodically.

24. Governing Law & Jurisdiction

These Terms and any contract formed under them are governed by the law of Scotland. Disputes may be brought in the Scottish courts. If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of your own jurisdiction, and you retain the benefit of any mandatory consumer protection rules of the place where you live.

25. Complaints & Contact

If something has gone wrong, please tell us first — most issues are resolved quickly. Email lumalivinghome@gmail.com or use our Contact page. We aim to acknowledge complaints within 2 business days and resolve them within 14 days. If we cannot resolve matters between us, you may be able to refer the dispute to an approved alternative dispute resolution provider, or seek guidance from Citizens Advice.

Business address: Tara, Strathaven, South Lanarkshire, ML10 6QF, United Kingdom.

Nothing in these Terms affects your statutory rights as a consumer under UK law.