Refund policy

At Luma Living, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We accept returns within 14 days of the date you received your order, in line with UK consumer regulations.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

  • Perishable goods

  • Personal care or hygiene products

  • Custom or made-to-order items

  • Gift cards

  • Items marked as final sale

How to Start a Return

To initiate a return, please contact us through the Contact Page within 14 days of delivery. Include your order number and the reason for the return.
Returns sent back without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us with photos of the issue.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order with photographic evidence so we can resolve the issue promptly.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your card provider or payment service

  3. If the issue persists, contact us through the Contact Page