Shipping policy

Thank you for shopping with Luma Living. Below you’ll find everything you need to know about how and when your order will be delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

Please note:

  • Processing times may be extended during high-demand periods, promotions, or holidays

  • Orders placed after business hours will be processed the next working day

Shipping Destinations

We currently ship to:

  • United Kingdom only

If we expand to additional locations in the future, this policy will be updated accordingly.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number (where available).
Please allow up to 48 hours for tracking information to update.

Delays & Carrier Issues

While we aim to deliver your order within the stated timeframe, delays can occasionally occur due to:

  • High carrier volume

  • Weather conditions

  • Customs inspections (if applicable)

We are not responsible for delays caused by shipping carriers, but we will always assist you in tracking your order.

Incorrect Address Information

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Orders returned due to incomplete or incorrect address details

If an order is returned to us due to an address issue, reshipping costs may apply.

Lost or Missing Packages

If your order appears to be lost or has not arrived within the expected delivery window, please contact us through the Contact Page.
We will work with the carrier to investigate and resolve the issue.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping, please contact us through the Contact Page.