Delivery & Returns
Delivery
- Processing: 1–3 working days from your order confirmation
- UK-dispatched items: 2–6 working days
- Internationally dispatched items: 8–15 working days
- Occasionally up to 21 working days during peak periods, for oversized items, or where customs checks add time
What sets your delivery time is where an item ships from, not how large it is — a small vase can take longer than a large mirror. Each product page shows its own estimate, so please check there before ordering. Delivery times are counted from dispatch.
Orders containing more than one item often arrive in separate parcels on different days, sometimes several days apart, each with its own tracking. This is normal, and you are never charged more than once for delivery.
Shipping is calculated at checkout, so you see the cost before you pay. You will receive a dispatch email with tracking where available — please allow up to 48 hours for tracking to begin updating.
Processing can take longer during promotions and holidays, and orders placed outside business hours start the next working day. Full detail is in our shipping policy.
Returns
You have 14 days from delivery to tell us you want to return something, and a further 14 days to send it back, in line with UK consumer regulations.
To be eligible, an item must be:
- Unused, unfitted and in the condition you received it
- In its original packaging, complete with all parts, fixings and accessories
- Accompanied by proof of purchase — an order number or receipt
Please contact us before sending anything back. Message us through the contact page with your order number and reason, and we will reply with the correct return address for that particular item. Because our range is dispatched from more than one location, the right return address varies from item to item and is not always the address printed on your parcel. Returns posted without prior approval may be delayed, refused or lost.
Return postage is at your cost if you have changed your mind. If an item is faulty, damaged or incorrect, we cover it.
Refunds
Once your return arrives we will inspect it and let you know the outcome. Approved refunds go back to your original payment method within 14 days, and typically clear within 5–10 working days depending on your bank.
If you cancel an entire order within the 14-day cancellation period, we refund the standard delivery charge alongside the price of the goods. If you chose an upgraded delivery option we refund the standard cost only, and if you keep part of an order and return the rest the original delivery charge is not refunded.
Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days with photographs of the item and its packaging, and we will arrange a replacement or refund at our cost. Please keep the item and packaging until we have confirmed how to proceed.
Non-returnable items
Personalised or made-to-order items; items sealed for hygiene or food safety once opened, including dinnerware, food storage jars and utensil holders; mains-powered lighting that has been wired in or installed; items that have been wall-mounted, drilled or permanently fixed; perishable goods; gift cards; and items marked final sale.
None of these exclusions affects your rights if an item is faulty, damaged or not as described. The full terms are in our refund policy.