Delivery & Returns
Delivery
- Processing: 1–3 working days from your order confirmation
- Standard delivery: 5–10 working days
- Express delivery: 2–5 working days, where available
Shipping is calculated at checkout, so you see the cost before you pay. You will receive a dispatch email with tracking where available — please allow up to 48 hours for tracking to begin updating.
Processing can take longer during promotions and holidays, and orders placed outside business hours start the next working day. Full detail is in our shipping policy.
Returns
You have 14 days from delivery to start a return, in line with UK consumer regulations.
To be eligible, an item must be:
- Unused and in the condition you received it
- In its original packaging
- Accompanied by proof of purchase — an order number or receipt
Message us through the contact page with your order number and reason before sending anything back. Returns posted without prior approval may not be accepted. Return postage is at your cost unless the item is faulty or incorrect.
Refunds
Once your return arrives we will inspect it and let you know the outcome. Approved refunds go back to your original payment method and typically clear within 5–10 working days, depending on your bank. Original delivery charges are not refunded unless the return is down to our error.
Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 48 hours with photographs and we will arrange a replacement or refund at our cost.
Non-returnable items
Perishable goods, personal care and hygiene products, custom or made-to-order items, gift cards, and items marked final sale.
The full terms are in our refund policy.